Cancellation of Services
Requests for cancellation must occur over the phone or through email. Cancellations can only be requested by the account holder and must be submitted no more than 30 days in advance of the requested cancellation date. All cancellations are final.
Please allow 5 business days for cancellations to be processed.
After cancellation, refunds for unused prepaid fees will be issued by cheque, electronic funds transfer (EFT), or the credit card originally charged within 14 days. The refund will be calculated based on the number of days left in the monthly billing cycle after the cancellation date. Any postpaid services used before the cancellation date (like bandwidth overages and long-distance charges), and any other outstanding amounts, will be billed on a final invoice.
Refunds for “Does Not Qualify”
In cases where a customer’s address does not qualify for service and upfront fees have been paid the customer account will be issued a full refund, including service, shipping fees and hardware and invoiced service fees. Safarifone Inc. will make every effort to contact the account holder in this situation, however, the customer must call in to request the refund.
Shipping and hardware fees will be refunded once Safarifone Inc. receives the hardware and verifies that it has not been damaged.
Cancellation Prior to Installation
For a full refund of activation fees and monthly service fees, the account holder must cancel their order at least 48 hours prior to their scheduled installation.
Cancellation requests received less than 48 hours prior to the scheduled installation will be refunded monthly service fees. Activation fees will not be refunded.
Hardware charges will be refunded once Safarifone Inc. receives the hardware and verifies that it has not been damaged.
Shipping fees are non-refundable.
Your account must have gone through extensive troubleshooting to be eligible to receive any refund or downtime credit. To qualify for downtime courtesy credit the issue must be on the vendor side, and not related to customer equipment, wiring or other on premise problems.
Upon verification of eligibility the account holder is entitled to an account credit of the value of the downtime. The downtime courtesy credit will be issued directly to the customer account on their next invoice.
Hardware Warranty & Returns
The one year manufacturer’s warranty applies to all hardware. Faulty equipment may be returned for one year from date of the purchase at no charge to the customer.
Open box equipment is sold as-is and has a 90 day warranty.
The customer is responsible for shipping fees and product price difference for exchanges of equipment due to firmware issues.
If you are dissatisfied with hardware from Safarifone Inc. for any reason, you may ship it back to Safarifone Inc. at your own cost within the first 30 days of active service. Safarifone Inc. will refund hardware charges once Safarifone Inc. receives the hardware and verifies that it has not been damaged.
A $25 restocking fee will apply to any undamaged hardware that you choose to return to Safarifone Inc. after the first 30 days of active service.